Wey Family Practice
West Byfleet Health Ctr., Madeira Road, West Byfleet, Surrey, KT14 6DH
272
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Wey Family Practice
2018-04-04
Person
2
5
0
Written by a carer
Written by a carer 4th April 2018
Reception staff rude, aggressive and totally unhelpful. Being the face of the surgery these are qualities that totally undermine the experience from the very outset. It’s a shame that such sour faced individuals stay in employment.
Wey Family Practice
2018-02-10
Person
4
5
0
10th February 2018
Friendly reception, always helpful.
Wey Family Practice
2018-01-08
Person
1
5
0
Written by a patient
Written by a patient 8th January 2018
I phoned 3 times today to order medicine and every time I’ve got to 1st In the que I got the phone put down on me and I phone again and the receptionist refused to let me order more medicine I needed and cAme up with every excuse why she didn’t want to help me
13th February 2018
Response from Wey Family Practice
Dear patient. I am so sorry you had trouble with our telephone system. Unfortunately my receptionist was not trying to be unhelpful but we are unable to take orders for repeat prescriptions over the telephone due to the danger of mis-prescribing and the need for an audit trail of all medication requests. For the future we have an online repeat prescribing system or you can bring/send your request in writing.
Wey Family Practice
2017-09-22
Person
4
5
0
Written by a patient
Written by a patient 22nd September 2017
I have been with this practice for many years and can honestly say that you are always welcomed with a cheery smile and good service. When my children were young, it was always possible to get a 'same day' appointment.
One small area is being unable to book a particular GP for example, with a health condition that needs addressing, yet not urgent, within a week, having to ring at 8.30 to see if they have any appointments 'on the day', so if it's not urgent, I wouldn't want to take an appointment that would be urgent for someone else - if that makes sense!
All in all, I am extremely happy with Wey Family Practice and thank you to all the dedicated staff who work there.
Wey Family Practice
2017-09-11
Person
1
5
0
Written by a patient
Written by a patient 11th September 2017
Unfortunately my experience with this practice is not a positive one. Firstly they lost the paperwork from my registration and so I had to re-do it. I almost never go to the doctor (only once since I've been living in this area). The receptionists are nothing short of rude and dismissive. The telephone is almost never answered and so it's almost impossible to get an appointment other than by going there in person.
The one appointment I have had with the GP was fine, very short, but I received what was needed. A routine appointment with the nurse was also quite ok.
If you have a choice I would consider going elsewhere, go and meet the reception staff and choose wisely. Noone needs additional stress from reception staff where health difficulties are concerned.
21st September 2017
Response from Wey Family Practice
As a practice, we are sorry that you have experienced such difficulties with our service, in particular with our reception staff. We are endeavouring to address the issues with getting through on the telephone by offering patients on-line access to booking appointments, both routine and on the day appointments. For any future issues you may have with the staff, please do not hesitate to speak to me so I can address your specific concerns. Liz Reynolds Practice Manager
Resources
Short link to review Wey Family Practice: http://iwgc.net/ejhla